RETURNS & EXCHANGES

What is your return policy?
Returns must be made within 14 days of your receipt date. Any refunds are only available for store credit.

Merchandise must be in its original, unopened, and unused condition. You will be responsible for return shipping & handling charges. Merchandise purchased from medicalaestheticshv.com may be returned for medicalaestheticshv.com store credit (minus original shipping fees) within 14 days of delivery of goods by medicalaestheticshv.com in its original condition. medicalaestheticshv.com is unable to accept returns on sale merchandise, items returned without a receipt or invoice and items received more than 14 days after delivery.

How do I return / exchange an item?
Your online medicalaestheticshv.com merchandise can be returned in person to our store or by UPS, FedEx or USPS.

Any returned merchandise must include the original receipt and must be in its original undamaged condition. Upon receipt and inspection of goods the appropriate exchange or merchandise store credit for the amount reflected on the original receipt (minus any shipping charges) will be processed. All merchandise being returned is at the customer's expense and we recommend insuring the package prior to shipping. Please note that additional shipping charges will apply to exchanges. Once the return is received we will email you confirmation of the return. If you are requesting a credit we will send you a store credit memo via email. As stated above refunds are not issued except in the case of defective merchandise we are unable to replace.

Please send returns / exchanges to:
Medical Aesthetics of the Hudson Valley
166 Albany Avenue
Kingston, NY 12401
845-339-5273

How can I contact you?
Call us at 845-339-5273 or via email at info@medicalaestheticshv.com for more info.